Payments and refunds

Commercial rules must be approved before checkout is activated.

Current payment status

Direct online payment is disabled in Phase 1. Applicants are reviewed before a payment offer is generated.

Information that must appear before payment

  • Plan, track, programme duration and included support.
  • Total amount, currency and whether payment is one-time or recurring.
  • Start conditions, cancellation window and refund eligibility.
  • Rules for missed sessions, rescheduling, suspension and content access.

Refund processing

No refund promise should be made until the client approves the exact commercial policy and the payment provider’s capabilities. The future platform must record requests, approvals, provider references, status and communication.

Policy status: Placeholder requiring client, finance and legal approval before Phase 2 payment launch.